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News

News

20/03/20

After-sales priority

Covid-19 actions: after-sales priority to vital sectors

Dear Customer,

We know that you are out there, providing service, guaranteeing the maintenance and full performance of a multitude of installed equipment. Many of them are in places that have absolute priority right now for us as they are key for guaranteeing the supply and proper functioning of the system. This is the case of hospitals, supermarkets, food warehouses, nursing homes, etc.

From Hidral, we want to contribute and do our bit to help you attend them as quickly as possible, so they can continue to function normally on these days when we need them so much.

Therefore, if you call us to resolve any after-sales issue related to any of these sectors, we invite you to indicate it to us and we will assist you with priority. Whether it is a spare part, or advice of any kind, do not hesitate to let us know that it is a high priority issue and we will give you the priority.

Our intention is to help all those professionals that have to go out these days so that the rest can stay at home. Thank you very much for being hard at work and for ensuring that vital sectors, most necessary if possible now, can continue functioning to ensure our well-being.

Thank you from the heart for your work.

Best Regards,

Hidral S.A.